| Company Profile | HCL Technologies Limited is an Indian multinational IT services company, headquartered in Noida, Uttar Pradesh, India. It is a subsidiary of HCL Enterprise. Originally a research and development division of HCL, it emerged as an independent company in 1991 when HCL ventured into the software services business. HCL Technologies (the abbreviation of Hindustan Computers Limited) offers services including IT consulting, enterprise transformation, remote infrastructure management, engineering and R&D, and business process outsourcing (BPO).
The company has offices in 34 countries including the United States, European countries like France and Germany, and Northern Ireland in the United Kingdom. It operates across a number of sectors including aerospace and defense, automotive, consumer electronics, energy and utilities, financial services, government, industrial manufacturing, life sciences and healthcare, media and entertainment, mining and natural resources, public services, retail and consumer, semiconductor, server and storage, telecom, and travel, transportation, logistics, and hospitality. |
| Job Description | Roles, responsibilities, and skill sets:
1· Independent troubleshooting within SLA
2· Manage Customer escalations
3· Implementation of Six sigma projects
4· Identify avenue for value adds and present value add summary
5· Troubleshooting technical issues related to Network/Server/Storage devices
6· Handling tickets/Requests
7· Ensuring Data center uptime according to SLAs
8· Implementing New technologies and Design changes
9· Applying patches/upgrades to maintain security level
10· Responsible for building and maintaining Test environment
11· Update the knowledge base
12· Technically upgrade across versions of environment when required
13· Participation in Monthly steering committee meetings (as required)
14· Participate in monthly QA audits
15· Working on Network Device / Unix Server / Storage Devices (depending upon your respective domain) |
| Desired Candidate's Profile (Skill Set Required) |
1· Self confidence & Positive attitue
2· Time management Skills, Flexible and Adaptable
3· Good communication Skills
4· Ability to work in a culturally diverse environment and get along fairly well with people from different nationalities is also a plus.
5· Problem Solving and Decision-Making – Working with others to identify, define and solve problems, which includes making decisions about the best course of action.
6· Team Player: As most of the jobs involve working in one or more work groups, you should have the ability to work with others in professional manner to achieve a common goal. |
